Four Points by Sheraton Midtown - Times Square

From the second we arrived the staff were wonderful and made us feel so welcome. when leaving and returning daily the staff wished you a great day and then welcomed you back with genuine smiles. We knew breakfast was included but we thought it was just continental. To our surprise you got a full cooked breakfast, waffles, fruit, cereal the works and it was amazing. The room was spacious and the bed was super comfortable. Room service was to a very high standard. We were told at check in that the room would be done every other day but it was done everyday. the pillow cases, sheets and towels were changed daily. The hotel was central to pretty much everything. the Port Authority- bus and subway station was right across the street so you could travel anywhere.

The staff was very helpful. Abraham at the front desk was very responsive when I had inquiries prior to my stay. I was able to get an early check-in time for 12pm. Samuel at the bar was extremely nice and we had good conversation. The hotel itself works for a short stay. The staff works hard to make guests feel comfortable.

All the reception staff were absolutely fantastic. It was extremely hot whilst we were there so each afternoon when we returned to the hotel there was ice cold water in reception for us to drink. It was greatly appreciated. We love walking so for us it was in walking distance to many shops, Times Square and Central Park. However, on the corner of the street there was a metro station and it was less than 10 mins walk away from Penn Station.

Our room had 2 double beds, shower in bath, barfridge, safe, bathroom accessories and coffee pod machine which was replenished daily. Breakfast was the same daily however, was more than enough. Location was very central, close to Times Square being between 7 & 8th Street on 40th West Street and close to takeaways. Our room had no view but we did n't go to NY to look at the view from our room! Considering 30 floors lifts were very fast and no long waits. Left luggage stored free of charge which is really a bonus as most flights leave in the evening - also check out is at 12 noon which is fabulous normally have to be out by 10. The lobby staff were brilliant -we were allowed into our rooms immediately which was a bonus - must mention Giancarlo who was very helpful many times and a special mention and thanks to KEVIN who - at very short notice had to organise a shuttle to JFK after our shuttle driver failed to arrive and we were on a tight deadline! All lobby staff have to be commended - they were helpful and always had a smile. If you would like a room with a view make sure you book early. This is not a high end hotel - but is reasonably priced and has all the necessities.

Anton on reception was incredible. We were originally placed on a low floor and after speaking to him to see if we could be moved to a higher floor he did everything he could to sort it out for us. We were travelling for our honeymoon so the extra steps Anton did for us really made it extra special.